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Complaints

If you have had an experience during your interaction with CFM, that is not to your expected standard, please contact us immediately, so we can address your concerns. To do this, please write to us with full details of the issue in question, with account numbers, contact names, dates, times and any other pertinent references that can be used to investigate your complaint, to:

Complete Finance Management Ltd
Abacus House
450 Warrington Road
Culcheth
Cheshire
WA3 5QX

Email: info@cfmgt.uk
Website: cfmgt.uk

If the complaint is accepted as being valid, we endeavour to investigate and report back to you as soon as possible. If the complaint is determined to be unfounded or non-attributable to us, we will inform you in due course and provide assistance to pursue the correct avenues, where necessary to support your complaint.

If you have not recieved a satisfactory response within 60 days, you can contact the Finance Ombudsman Service, at:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Telephone: 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk
Website: financial-ombudsman.org.uk